Systems Integration: bringing together different technologies — both hardware and software — to work for you. More importantly, systems integration can improve the flow of communication throughout your organization. Using commercial off-the-shelf (COTS) products or DSC custom designed and integrated systems, our solutions enable your business to operate more effectively, productively, and efficiently.

And DSC service doesn't just end with delivery.
We provide continued warranty support through DSC's Service Provider Network™, which is comprised of our field engineers and a network of DSC subcontractors. For hardware items, we provide warranty support in conjunction with our OEM suppliers. We also offer on-site remedial and preventive maintenance and repair services.

Technical Services Center
Sustaining this quality of maintenance support for our clients requires a dedicated corporate infrastructure - warehousing, parts, and logistics. To expedite repairs and minimize disruption for our clients, DSC maintains an inventory of commonly used computer equipment and components. DSC uses a computerized logistics system to maintain reasonable inventory levels for effectively servicing our clients. Testing all parts, randomly or on a selective basis, as we receive them from vendors is an integral element of our internal quality control process. We ensure that product vendors from whom we order meet the same or better quality control standards as those we use ourselves.

No matter where you are, DSC support is there too.
We coordinate and control all maintenance activities through DSC's centralized desktop support facility. A single, toll-free phone number ensures instant contact with a DSC service representative, who, in turn, owns the problem until the client verifies resolution and satisfaction. To the client, all DSC support is local, seamless, responsive, and effective. We are able to provide 24/7 maintenance through a combination of strong in-house technical skills, business alliances with major service companies, and DSC's unique Service Provider Network™.

SupportMagic
To provide our clients with the most efficient and effective support, DSC uses SupportMagic, a COTS problem management and call tracking application. SupportMagic logs, prioritizes, and tracks all service calls. In addition, SupportMagic allows DSC desktop support staff to automatically track equipment warranties, configurations, parts status, inventory, and versions for each client's computer systems.